Help & Support Center
Have questions, need help setting up pairing, or experiencing an issue? Our dedicated support team is here to assist you.
Frequently Asked Questions (FAQs)
How do I connect the Parent app with the Child app?
1. Install FamilyGuard on the parent's phone and create an account.
2. From the Home Dashboard, tap "Add Child" to generate a unique pairing code or QR code.
3. Install FamilyGuard Kids on your child's phone.
4. Scan the parent's QR code or enter the 6-digit PIN and grant the required on-screen permissions. The devices will link instantly.
Why is the child's live location not updating?
For real-time location updates, the child's device must have Location Permission set to "Always Allow" with "Precise Location" enabled, and battery optimization disabled for FamilyGuard Kids. Check your device's Settings → Apps → FamilyGuard Kids → Permissions.
How do app blocking and screen time schedules work?
From the parent app, navigate to your child's profile and tap App Management. You can toggle instant app blocking, designate specific restricted bedtime schedules (e.g. 9:00 PM to 7:00 AM), or set daily screen time allowances. Changes sync to the child device within seconds.
Can my child uninstall the app without permission?
No. FamilyGuard Kids has built-in anti-tamper protection. Any attempt to modify system permissions, clear cache, or uninstall the app requires the Parent Security PIN or immediately triggers an alert to the parent's phone.
How can I delete my account and all associated child data?
You have full data rights under COPPA and GDPR. You can permanently delete your account and all associated child profiles at any time directly in the Parent app under Settings → Delete Account, or by emailing us at musfique113@gmail.com. All historical locations, screen time records, and personal profiles will be permanently erased.